Our Mission Statement

Our Mission:

To be the PREFERRED contract cleaning company
in South Africa providing a comprehensive,
cleaning, waste and environmental management service
that will ensure superior customer value, and
reduce total customer cost.

Our Values

Our Clients
Superior customer delivered value is what makes us different. This can only be achieved through the reduction of Total Customer Cost (monetary cost, time cost, energy cost, and psychic cost) while providing unmatched customer value (service value, personnel value, and image value).

Our People
Our people are the source of our strength. They are the very agents of our performance, reputation and vitality.

IWESCO actively recruits and selects competent, courteous, reliable and responsive people with good communication skills. We believe in the dignity of every employee and provide competitive salaries and wages, opportunity for personal growth, and an image and environment that enable each to feel needed and proud to be part of IWESCO - at whatever level.

Stable employment and long-term commitment is essential for personal growth and wealth creation. We will strive to stabilize employment by staffing conservatively and entering into long-term, cost effective agreements with our customers.

Further, we believe that if our objectives are clear and understood, the shared vision that results will enable our employees to achieve higher levels of productivity. Cost savings due to improved productivity will enable IWESCO to pay above average wages.

Our Suppliers and Contractors
Building mutually beneficial partnerships with our key suppliers and contractors is important to our success. To accomplish this relationship, we will share our needs and requirements and endeavor to select suppliers and contractors who are willing to work in partnership with us.

Value Chain Approach
IWESCO’s competitive advantage lies in the fact that if believes in a new-generation approach to traditionally “low key” activities. We believe in creating and sustaining superior customer delivered value through comprehensive management of the complete value chain system. Leverage through partnerships enables us to influence activities, costs and margins of suppliers, upstream and, waste and other contractors, downstream. The ultimate effect is increased customer value and decreased customer cost.

Profitability
IWESCO’s goal is to cost effectively provide superior customer value. We strive to achieve our goal through increased productivity and motivation. Achieving superior results is essential to attract the resources we need to be successful. A long-term commitment to superior profitability is an essential condition for our growth and development as an organization.

Success
Growth for growth’s sake is not our goal. We do not believe that rapid growth itself is a reliable measure of success. Success is the natural outcome of superior customer satisfaction and includes many aspects: sales, profits, assets, technology, quality, job satisfaction, individual earnings, new contracts, contract longevity/low client turnover and increasing personal knowledge and confidence. No one of these must be allowed to eclipse the others; a proper balance must be maintained.

Community Responsibility
IWESCO has a responsibility to interact and respond to economic, political, social and cultural and (perhaps above all) environmental needs in communities where we do business. We can best do this by providing stable and rewarding careers for our people and sharing our expertise and resources in terms of small business development with the broader community.

Integrity
We demand honesty, decency, and fairness. Ethical conduct must characterize all of our internal and external relationships.