Your cleaning company absolutely needs to provide a top-tier service. They need to use the correct cleaning chemicals and be consistent in their quality and results. There are several factors to consider when assessing your cleaning provider, but a leading brand will be able to deliver on five core elements that contribute to the overall service quality and experience.
1. Reliability and dependability
Does your cleaning provider show up on time and perform their services to the best of their abilities? The company must be able to consistently perform the promised service dependably and accurately. Reliability is one of the main elements of a world-class service. IWESCO aims to be a highly reliable and dependable cleaning service provider. We are always available to help businesses across South Africa, even with daily cleaning requirements.
2. Assurance of quality
Can you be sure that your cleaning company will take care of your needs without the need for constant supervision? The knowledge, skills and abilities of IWESCO employees will guarantee that our cleaning services surpass your expectations. We have the ability to convey confidence and have built trusting working relationships with our clients. We use professional equipment and cleaning chemicals that do not harm the environment.
3. Tangible appearance and results
Are you always happy with the cleaning results and the professionalism of your cleaning company? The appearance of your workplace after a cleaning job needs to be impeccable. Likewise, the appearance of the cleaning company’s staff and equipment also need to be top-notch. These tangible factors will allow you to determine the quality of service that you’re receiving.
4. Empathy and attention
Is your cleaning provider willing to tailor their services to meet your needs? This shows the company’s willingness to adhere to the specific requirements of the customer. It will allow the cleaning company to pay more attention to details and provide a more individualised service for the client.
5. Responsiveness and time management
Is your cleaning company quick to respond to your calls and do they perform the job in a timely fashion? IWESCO is able to have a cleaning crew on-site within this time in major cities across South Africa. For more remote locations, we may need 48 hours. In addition, we strive to perform a thorough cleaning service without disrupting your business. Responsiveness and time management are two of our key offerings.
These five factors of a professional cleaning service will allow you to determine if it’s time to look for a new contract cleaning company. IWESCO strives to be an industry leader and provide consistent cleaning results for businesses across the country. For more information on our cleaning services or to request a quote, please contact us today.
IWESCO offers specialised cleaning and waste control services to industrial and commercial customers in South Africa. These services are aimed at minimising our customers’ impact on the environment. Our services also include pest control, garden maintenance, fogging and disinfecting. Our staff are highly trained to offer the most professional services. IWESCO is a Level 2 B-BBEE supplier with ISO 14001 certification for environmental management.
We are a one-stop shop for all your contract cleaning and waste control needs and have a national footprint. Our head office is located in Tshwane but we can provide services to any industrial and commercial client in the major metropolitan areas around South Africa, including Johannesburg, Cape Town, Durban, Port Elizabeth, East London, Mbombela and more.