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How to assess the service of a contract cleaning provider

How to assess the service of a contract cleaning provider

Choosing the right contract cleaning company can be a tough choice, but once you’ve made the decision, how do you assess their performance? Contract cleaning services are more than just cleanliness and hygiene. Obviously, the visual results will speak for themselves; a spotless room and fresh smell are signs of a good service. However, a world-class contract cleaning company should go above and beyond this in order to stand out.

There are several peripheral services that you should assess, too. This will enable you to make the best choice regarding your cleaning specialists and see whether you should consider hiring another company. If your current contract cleaning provider fails to meet the following criteria, then it may be time to look for an alternative specialist.

Is your cleaning company legally-compliant and certified?

A cleaning company that is properly registered and holds various international certifications is already more trustworthy, reliable and transparent than those services that do not. Make sure that your contract cleaning agents are legally-compliant and use the correct procedures. Any work that is done on a contractual basis must be accompanied by the correct certifications, which the cleaning company should happily provide on request.

Don’t be afraid to ask your cleaning company what certifications they hold, such as ISO 140001, ISO 9001 or HACCP safety standards. Similarly, ask your cleaning agents if they are members of the National Contract Cleaners Association (NCCA) - these companies are more reputable and don’t require extensive background checks before signing a contract. Health and safety are vital considerations when it comes to contract cleaners, both for your own employees and your business.

Does your contract cleaner train their staff on an on-going basis?

On-going training of staff should be a prerequisite for all contract cleaning companies. This includes training in health and safety procedures, as well as how to use new equipment and cleaning chemicals. This will ensure that cleaning staff can perform their jobs to the highest standards and deliver a world-class service for clients.

Training will not only benefit employees and their knowledge of the products, services and equipment, but it will also ensure the hygiene and cleanliness of a job. Staff training makes a contract cleaning company more competitive and their results more satisfactory for a customer. Ask your contract cleaning company what on-going training they provide for their employees; this will allow you to assess their commitment to quality and transformation.

Does your cleaning service provider use quality management systems?

Your preferred contract cleaning provider should use quality management systems to ensure that their work meets international standards. Many cleaning agents will use documentation systems to track their own performance and ensure that all aspects of a job are met before completing the contract. At the end of a job, or at regular intervals throughout an extended contract, the cleaning company should hold review meetings with the client to track their progress and address any concerns that the client may have.

The cleaning company should always ensure that the channels of communication remain open. Part of quality management involves additional consultancy, advice and follow-up meetings with the customer. This will allow the client to provide feedback and facilitate better service delivery. If a cleaning company cannot meet your needs, do not hesitate to look elsewhere.

Does your contract cleaner use sustainable products and services?

When assessing the services of your contract cleaner, remember to look at their sustainability efforts and green practices. Ideally, they should use cleaning chemicals that are environmentally-friendly and do not pose any risk to human health or the planet. A conscious contract cleaning company should mitigate risks associated with harmful cleaning compounds and the disposal of excess chemicals.

When looking at different cleaning companies, ask them to send you a list of the chemicals they use to ensure that they are non-toxic and eco-friendly. You should also ask about their peripheral sustainability initiatives and practices. Many cleaning companies take part in community clean-ups and litter removal initiatives that preserve the environment. This is a sign of dedication to the planet and the industry.

These various criteria will allow you to effectively assess the services provided by your contract cleaning company. They will help you to make the right choice when choosing a new service provider and allow you to gauge the on-going services of a long-term contractual agreement. To get an obligation-free assessment or a quote, contact IWESCO today for your professional contact cleaning needs.


IWESCO offers specialised cleaning and waste control services to industrial and commercial customers in South Africa. These services are aimed at minimising our customers’ impact on the environment. Our services also include pest control, garden maintenance, fogging and disinfecting. Our staff are highly trained to offer the most professional services. IWESCO is a Level 2 B-BBEE supplier with ISO 14001 certification for environmental management.

We are a one-stop shop for all your contract cleaning and waste control needs and have a national footprint. Our head office is located in Tshwane but we can provide services to any industrial and commercial client in the major metropolitan areas around South Africa, including Johannesburg, Cape Town, Durban, Port Elizabeth, Mbombela and more.

For more information on our offerings and insights into the latest industry news, follow us on Facebook and LinkedIn.


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